Troubleshoot Citrix Workspace/Receiver Confirm Citrix Workspace/Receiver installation Note: These troubleshooting steps follow the logic that the installer uses to install our product. Suggestion: To troubleshoot the possible cause of this issue, follow the below troubleshooting steps, based on the Thin Client platform (Citrix/VMware). During the VDI plugin installation, the installation is rolled back and you receive a dialog box from the Zoom Plugin for Citrix Receiver/VMware Horizon Client with the following error message: An error occurred while copying files and the installation could not be completed. Issue: Installing the VDI plugin does not work on Windows Thin Client. To resolve this issue, uninstall the existing plugin and try reinstalling the new VDI Plugin.Check if the currently installed Thin Client version is newer than the one being installed.In standard (not quiet mode) installation, you receive a dialog box from the Zoom Plugin for Citrix Receiver/VMware Horizon Client with the error message: Unable to install because a newer version of the product is already installed. Issue: The installation to a different version does not work. If the process is stuck, you can use Task Manager to terminate the process (wfica32.exe or vmware-view.exe) or, as an admin, run the following from the command prompt:.If the process has any open windows, please close them out to continue the installation.A possible cause for this issue is that Citrix Receiver or VMware Horizon Client is still running during the installation. Please close it to continue to install Zoom Plugin for Citrix Receiver/VMware Horizon Client. Issue: You receive a dialog box from the Zoom Plugin for Citrix Receiver/VMware Horizon Client with the error message: Citrix Receiver/VMware Horizon Client is running. How to troubleshoot common issues with Citrix Receiver, VMware Horizon Client, and AVD Plugin Applications still running error Installation to different version error.How to troubleshoot common issues with Citrix Receiver, VMware Horizon Client, and AVD Plugin.This article can also help you confirm the reason installation may not work for some users. Thanks.The following information can help you troubleshoot and resolve common issues with Citrix Receiver, VMware Horizon Client, or Azure Virtual Desktop (AVD). Am I missing a simple step or has anyone else ran into this issue before? Any assistance would be greatly appreciated. I have tried to turn off the firewall on everything, but it still does not seem to work. I am also able to RDP into the desktop images from the thin client box but just can't figure out why it won't get pass that error message above. server, thin client to desktop image and vise versa. I am able to ping everything everywhere, from thin client to conn. After I load the software and try to login, I get pass the connection server address screen, the authentication, but receives the error "The connection to the remote computer failed" when I try to select any of the desktop images from the list. The problem I have is when I try to load the VMware view client software on a HP Neoware e90 box running windows xp embedded. 3 host xp individual desktop pools w/view agents installedĪs of right now, I have seemed to setup everything right because I am able to connect using VMware client/portal with any full blown windows box anywhere in the internal network. I have already tried googling every possible thing, but still came up short on what to do. I am currently testing out the VMware view package but stuck on a problem I can't figure out.
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